I've had one user report the issue, to a lesser extent, in the past week, but every time I check the users' systems myself, the problem is no longer present. Really perplexing.Īt any rate, the problem seems to be disappearing as mysteriously as it appeared. We do operate in cached mode-maybe that's what you were referring to, but that still leaves the question of why their Outlook would go out for some emails, all of which happen to be from co-workers, and not out for other emails, some of them from the same co-workers who were the source of problem emails. I might be misinterpreting what you said, but it sounds like that would be more of an issue if we had our Exchange Server on-premises, but we migrated to Exchange Online last summer, so they should just be going out, not out and back in. At this point I not only want to solve the problem, but also to understand what is causing it since it's such a puzzle.
Lag in typing outlook email 2017 license#
I wonder if the problem could be linked to the addition of Teams, which got added automatically when I changed the license from Family to Business Standard-thoughts?įor lack of any better ideas, I'm going to try doing thorough repairs on both Office installations, and if the problem persists after that, I will probably completely uninstall and reinstall Office, in case there is something about an installation done with a Family license and then converted to a Business Standard license-this way the installations will be Business Standard licenses from the beginning. They have originated from both smartphones and computers. The messages may or may not have attachments. The senders of the problem emails have few commonalities beyond being in the same domain/email organization, and all being sent in the past week or so-they are using varying versions of Outlook-2010, 2013, and 365. The problem never affects emails from outside our organization. Not all messages from other people in the domain have the problem, but all messages with the problem are from people in the domain. The problem only affects emails sent by other people in our domain. That seems significant, though I can't imagine how changing the sign-in/license would create this problem. I keep coming back to some interesting commonalities with this issue:īoth users with the issue have Office 365, previously licensed improperly through a Family license, and recently, right before the problem began manifesting, switched to Microsoft Business Standard licenses without reinstalling the software-just changing the account associated with the software's license. Also, one day the problem will not be present with some emails, and the next day it will be present. And there's nothing fancy about my emails. It's not the content of the emails-some of the emails exhibiting the delay are from me, while at the same time other emails from me, in the same email thread, do not cause the problem. Has anyone else encountered this? And more importantly to me, has anyone resolved this issue? And why are all the problem messages not only from certain users, but certain users *in our own domain*? This problem seems to never affect messages sent from outside our domain. Since the problem seems to be unique to installations on a couple computers, I'm thinking there's some corruption in the installation which is causing the problem, but the specificity of only certain users' messages and only during a certain time frame makes it feel like something else is going on. Further, the problem disappeared for one of the users yesterday, but returned today-messages which displayed without delay yesterday are lagging today. Present when accessing email via the web interface, or when herĪccount was added to another computer which, like her computer, has Office 365 I ran a quick repair on one user's Office, but In the message preview pane and when the message is opened in its own window. With the prob, one without-side by side and could find no significant Problem seems to only affect messages from certain users, but all from our own domain, and only messages sent in the past week or so. Message field is fully populated with text when the message window opens-no lag. In the same scenario except the message is from someone outside our domain, the Seconds, more or less, elapse before the message field is populated with The message is from someone else in our domain, the message window opens, but 10 The user is looking at Outlook, sees unread messages, andĭouble-clicks one of them to open it in a separate window for reading. This week a couple of my users, both with Outlook 365 contacting Exchange Online, began exhibiting this problem:
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